Frequently Asked Questions
Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please
contact us.
Most Popular Questions
If you have subscribed and are receiving weekly or monthly orders, you can update your delivery address within your account.
If you have ordered and need to change delivery address asap, please communicate with us on 082 498 5478 Lynda
You can change the quantity and frequency of your items by looking at the ‘Next delivery’ section on every page (down the right hand side, or at the top of the screen if you’re on mobile) and selecting ‘Change’ on an item.
If you have ordered the item as a one-off in your next delivery, you can use the +/- buttons to change the quantity. Setting this value to zero will remove the item from your next delivery.
If the item is in your regular order, on-screen instructions will pop up with two sections. The top section is your regular order. Underneath that is an option to ‘Edit Next Delivery only’.
If you want to remove the item from all future orders, use the top +/-buttons to change the quantity in your regular order. If you want you want to change the quantity in your next delivery only, click ‘Edit Next Delivery only’. There you can use the +/- buttons to change the quantity in your next delivery. Setting this value to zero will remove the item from your next delivery and not affect your regular order.
Selecting “Confirm” will save any changes made to your order.
We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, please ring your local veg team (find their details in ‘Your account’, or call us at the farm. We’ll find out what has happened and try to put it right.
Terms & Conditions
Last updated:Jan 2026
Welcome to Evolved Wellness / Juice4Joy / Soup4Soul (“we”, “us”, “our”).
By accessing this website, purchasing products, or booking services, you agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using this website or engaging in any of our services or products, you confirm that you have read, understood, and agreed to these Terms & Conditions.
We reserve the right to update these terms at any time. Continued use of our website or services constitutes acceptance of any changes.
2. Nature & Scope of Services
All services, programs, products, information, and content provided are intended for general wellness, education, and supportive lifestyle purposes only.
Our offerings are not intended to diagnose, treat, cure, or prevent any disease and do not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.
3. Medical Disclaimer
You acknowledge and agree that:
Any wellness information, juice programs, cleanses, supplements, Bio Scan results, coaching, or bodywork are not medical treatments.
You should consult your doctor or healthcare provider before beginning any cleanse, detox, supplement, or lifestyle program.
We do not provide medical diagnoses or medical treatment plans.
4. Client Responsibility & Informed Consent
By engaging in our services or purchasing our products, you confirm that:
You have disclosed all relevant health conditions, allergies, medications, pregnancy status, injuries, or sensitivities.
You participate voluntarily and take full responsibility for your choices and actions.
You understand that detox, emotional release, or physical responses may occur and vary between individuals.
Results are not guaranteed and vary based on individual circumstances and consistency.
5. Bio Scan Disclaimer (If Applicable)
Bio Scan services are:
Based on bio-resonance / energetic technology
Not medical diagnostic tools
Intended for educational and wellness insight purposes only
Scan results and reports are indicative, not definitive, and should not be used as medical diagnoses or treatment instructions.
6. Products, Juices & Food Safety
All juices, soups, boosters, and food products are freshly prepared and made to order.
Storage, refrigeration, and consumption instructions must be followed.
Responsibility transfers to the client once products leave our premises or are delivered.
We are not liable for spoilage, contamination, or adverse reactions due to improper storage or delayed consumption.
7. Allergies & Dietary Responsibility
While we aim to provide clear ingredient information:
It is the client’s responsibility to check ingredients and disclose allergies.
Cross-contamination may occur despite best hygiene practices.
Clients with known allergies or sensitivities should contact us before placing an order.
8. Payments
Full payment is required prior to services or product preparation unless otherwise agreed in writing.
Prices are subject to change without notice.
Promotional offers are non-transferable and may be withdrawn at any time.
9. Cancellations, Refunds & No-Shows
Appointments require at least [24–48 hours] notice to cancel or reschedule.
Late cancellations or no-shows may result in forfeited payment.
Due to the nature of fresh, made-to-order food, no refunds are offered on juices, soups, or boosters once prepared.
Digital products, downloads, and programs are non-refundable once accessed.
10. Results & Testimonials Disclaimer
Individual results vary and depend on lifestyle, health history, and commitment.
Testimonials represent personal experiences and do not guarantee similar outcomes.
11. Intellectual Property
All content on this website—including text, images, programs, guides, branding, and materials—is the intellectual property of Evolved Wellness / Juice4Joy / Soup4Soul.
Content may not be copied, reproduced, distributed, or resold without written permission.
12. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential damages.
Any liability is limited to the amount paid for the specific product or service.
13. Privacy & Confidentiality
Client information is treated confidentially.
Personal data is used only for service delivery and communication.
We do not sell or share personal information with third parties.
(Please refer to our separate Privacy Policy for more details.)
14. Force Majeure
We are not liable for delays or inability to fulfil services due to circumstances beyond our control, including but not limited to load shedding, supplier delays, illness, natural events, or system outages.
15. Governing Law
These Terms & Conditions are governed by the laws of South Africa, and any disputes will fall under South African jurisdiction.
16. Contact
If you have questions about these Terms & Conditions, please contact us at:
[your email address]
Gentle Note
We believe in partnership, personal responsibility, and conscious wellness.
These terms exist to protect both you and us, ensuring clarity, safety, and mutual respect.
Delivery
Yes delivery is not free.
The delivery cost is quoted on order.
You are also welcome to arrange to collect from us in Linden, Randburg, between 2-3pm on day your order is ready.
At the bottom of the ‘Next delivery’ section you will see a link to ‘Pause deliveries’. Simply choose the dates you want to start and finish the pause. We’ll email you five days before your orders are due to restart.
If you want to change or stop a pause that you have set for your next delivery, just select ‘Unpause now’. If the pause is scheduled to start on a future date, select ‘Edit pause’ at the bottom of your ‘Next delivery’ list.
If you’re moving house, you can change your delivery address from Your Account, under ‘Delivery details’. The option won’t be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we’re coordinating high numbers of deliveries, such as Christmas. In these cases, ‘Your Account’ will direct you to send us a message on Live Chat.
We bottle in glass, please recycle responsibly, we are also willing to receive the bottles back from you, and take responsibility for recycle.
Ideally we want to deliver your juices into your hands so we ensure they go straight into the fridge.
However we do deliver to the house who has a helper or staff that are able to do this.
When using a third party for delivery, we do like to arrange that the client is there to receive.
All this can be arrange directly with us via whatsapp .
We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, get in touch via whatsapp or call 082 498 5478 Lynda 072 412 1616 Sihle
Box Information
The content of your box is offered on the website for each program/package, along with this your will be emailed a program guide specifying content as well as guide on how to get best results.
Our Juice4Joy range of juices have an authentic no nonsense 16-25 day shelf life in a stable fridge out of direct sunlight.
Bottling our product in glass maintains the integrity of the juices within this time frame, with NO added preservatives at all!
We ask you to always take care with the cold chain, and your products will maintain their nutrients as well as freshness.